Great Service is an uncompromising Choice

This is a story written by Harvey Mackay about a cab driver.

Harvey was waiting in line for a ride at the airport. When a cab pulled up, the first thing he noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey . He handed him a laminated card and said:
"I'm Wally, your driver. While I'm loading your bags in the trunk I'd like you to read my mission statement."

Wally's Mission Statement:

“To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment”.

 

This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!

As he slid behind the wheel, Wally said, "Would you like a cup of coffee? I have a thermos of regular and one of decaf."
Harvey said jokingly, "No, I'd prefer a soft drink."
Wally smiled and said, "No problem. I have a cooler up front with regular and Diet Coke, water and orange juice."
Almost stuttering, Harvey said, "I'll take a Diet Coke."
Handing him his drink, Wally said, "If you'd like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today."

As if that weren't enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him. Then he advised Harvey of the best route to his destination for that time of day.

 

"Tell me, Wally," Harvey asked the driver, "have you always served customers like this?"

Wally smiled into the rearview mirror. "No, not always. In fact, it's only been in the last two years. My first five years of driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day. He said, 'Stop complaining! Differentiate yourself from your competitors. “Don't be a duck; Ducks quack and complain. Be an Eagle; Eagles soar above the crowd.”

 

"That hit me right between the eyes," said Wally. "Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an Eagle. The other cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more."

I take it that has paid off for you," Harvey said.

 

"It sure has," Wally replied. "My first year as an Eagle, I doubled my income from the previous year. This year I'll probably quadruple it. You were lucky to get me today. I don't sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can't pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action."

 

Wally was phenomenal. He was running a limo service out of a Yellow Cab.

 

Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like Eagles.

No one ever attains very eminent success by simply doing what is required of him; it is the amount and excellence of what is over and above the required that determines the greatness of ultimate distinction.

"The man who does more than he is paid for will soon be paid for more than he does".

Men are donkeys!

Equation 1

Human = eat + sleep + work + enjoy
Donkey = eat + sleep

Therefore:
Human = Donkey + Work + enjoy

Therefore:
  Human-enjoy = Donkey + Work

In other words,
A Human that doesn't know how to enjoy = Donkey that
works.

***************************************************

Equation 2

Man = eat + sleep + earn money
Donkey = eat + sleep

Therefore:
Man = Donkey + earn money

Therefore:
Man-earn money = Donkey

In other words
Man who doesn't earn money = Donkey

****************************************************

Equation 3

Woman= eat + sleep + spend

Donkey = eat + sleep

Therefore:
Woman = Donkey + spend

Woman - spend = Donkey

In other words,
Woman who doesn't spend = Donkey

*******************************************************

To Conclude:

From Equation 2 and Equation 3

Man who doesn't earn money = Woman who doesn't
spend

So Man earns money not to let woman become a donkey!

And a woman spends not to let the man become a donkey!

So, We have:
Man + Woman = Donkey + earn money + Donkey + Spend money

Therefore from postulates 1 and 2, we can
conclude

Man + Woman = 2 Donkeys that live
happily together!

  Enjoy every moment of Life.

10 Inspiring Thoughts for Tough Times

Difficult financial times often inspire people to become more extraordinary. Challenge and adversity can push people towards their own greatness. It can launch you on a deeper personal journey toward happiness, fulfillment, and a life of meaning. As you explore ways to gather strength and improve self-esteem, remember, it is not so much about what you have but who you are. May these tips inspire you. May you go from strength to strength and be a source of strength to others.

Broke Is Not Broken: Being broke is not the same as being broken, losing money is not the same as being lost, and finding your balance is not something you can do on a balance sheet.

Having Less Doesn't Mean You Are Less: Don't confuse having less with being less, having more with being more, or what you have with who you are.

Savor Life and Slow Down: When you're in a hurry, go slowly. The faster you go in life the sooner it is a blur.

Prayer Creates a New Path: Prayer creates a path where there is none and turns your stumbling blocks into building blocks.

Courage Is Not Absence of Fear: Put your faith, and not your fears, in charge. Courage isn't the absence of fears but how you wrestle with them.

Embrace the Future: If you're busy hugging the past, you can't embrace the future. Don't let the past kidnap your future.

Change Is the Only Constant: This too shall pass. Change is the only constant. In order to take a breath, you must release your breath.

Make a Difference: Do what you can, but never forget that letting go is very different from giving up. Of all the things you can make in life, remember you make all the difference in your life.

Embrace Happiness: Tough times don't require you to be tough on yourself. Find the courage to embrace happiness.

You Are Great: Things don't have to be good for you to be great.

Credit: Noah benShea

Beauty in Imperfections

Last week Friday, a seemingly harmless ‘boys’ gossip’ prompted me to reflect on the diversity in our choices as humans and the drivers of those choices. It drives home the fact that one man’s meat may well be another man’s poison. However, it is important to bear in mind how important it is to respect people’s opinions and choices. I can only offer advice irrespective of what I think about my brother’s choice(s) in life but he is absolutely responsible for his actions, consequent upon his choices.

It’s been a while since I spoke with Ted although we both live in the same country. I needed his expert advice on a technology I’d been fiddling with. So, I gave him a ring.

After giving his advice on what he thinks I needed to do to resolve the problem I had with my gadget, I asked if he’d be attending the wedding of a mutual friend, coming up in a few weeks’ time as the venue is not too far from where I live. I asked if he’d be coming on the day of the event or a day before and he replied that he’d prefer to come a day before, depending on whether he’s able to get approval from his place of work.

Typically, he asked if Margaret would be coming (from abroad) for the wedding and I said I don’t know, as I’ve not heard from her in a while. Then he asked if I was also buying a grey suit for the occasion. I said I wasn’t told there was a dress code and nothing in the IV I received suggested I needed a special colour of attire for the day. Surprisingly, I found myself telling Ted how Dennis is keen about me coming to spend some times with him and his fiancée before the wedding date and even more surprisingly, I found myself telling how nice the bride to be appeared to be from my impression of her the few times I’d met her. Before I could finish, Ted cut in; “oh, you’ve met the babe? “ I said ‘yes’ and his next question put question marks on a whole lot of things: “Is the babe fine?” Trying to read through his mind, I found myself stammering, ‘errrr…. Yeah, she’s not bad at all! She matches Dennis’ height pretty well and their children will definitely make it in the Celtics. My attempt to parry the question was a disaster. “Your ‘she’s not bad at all’, doesn’t sound convincing” Anyway, the popular saying, “beauty is in the eyes of the beholder” helped me kill the conversation and we went on to talk about something else eventually.

As I spoke with Ted, my mind ran through what may have prompted his question about our friend’s choice of a partner. I later ruminated on my age-long held belief that our values influence our thinking which in turn influences our words and actions. Interestingly, Ted’s comment was on the delicate issue of relationships; Relationship between two different individuals, which is about to transpire into a lifetime contract in the next few weeks. I have seen scores of relationships in life, many of which are enviable successes and a lot of which are disasters, and the rhetorical question “what is the key to a successful relationship” or to be more direct, “what do people look out for in a relationship?” welled up.

You’d agree this is a rather difficult question but the answer can save a whole world of pains and heartbreak if the individuals are being honest and pragmatic (By the way, I had to answer this question just this Saturday! :-D). Your perception of relationships and marriage as an institution and hence your vision will be your driving force. I’ve been caught in situations where people have questioned my motivation in a relationship. Often times, their opinions are influenced by their own outlook to life, which does not necessarily translate into the way I personally see and take life. Because I do not conform to their stereotype, my decisions on certain issues of life might look like a pending disaster in their eyes.

I said to Ted on Friday and later on Saturday when he rang after seeing the lady’s photo on Facebook, “Beauty is in the eyes of the beholder”. I love physical beauty and if you know me well enough you’d find that it reflects in my choice of everything including gadgets. However, I’ve come to realise that in the delicate topic of relationships, especially when it graduates into our choice of a life partner, I find myself in the general school of thought that a person’s innate beauty surpasses their extrinsic charm when ticking the boxes. While I will not substitute one for the other, I am of the opinion that the bedrock of a marital relationship should be the quest for both parties to sow and reap lasting joy and happiness in a lifetime shared until death do them part. Once this is in place, every other thing (which automatically becomes secondary) falls into place and if my friend Dennis has found a fertile ground to sow the joy of a lifetime, I daresay no man has the right to scorn him for being bold about it. Afterall, if you love me, that overrides what everyone else (including me) says about me. Beyond the façade of ‘what makes me tic about my partner’ is an inexplicable love in my heart that stems from what others would ordinarily think should make me “untic” – the beauty in our imperfections.

Commitment precedes vision

In life, many thoughts are born in the course of a moment, an hour, a day. Some are dreams, some visions. Often, we are unable to distinguish between them.

To some, they are the same; however, not all dreams are visions. Much energy is lost in fanciful dreams that never bear fruit. But visions are messages from the Great Spirit, each for a different purpose in life. Consequently, one person's vision may not be that of another.

To have a vision, one must be prepared to receive it, and when it comes, to accept it. Thus when these inner urges become reality, only then can visions be fulfilled.

The spiritual side of life knows everyone's heart and who to trust. How could a vision ever be given to someone to harbor if that person could not be trusted to carry it out.

The message is simple: commitment precedes vision.

- High Eagle